| Not Impressed | December 29, 2020 | | Reviewer: Marion from South Wales UK |
Response: Hi Marion, our apologies. Sounds like you may be having issues with email delivery. You should have received an automatic email with your download links. Sometimes those emails can end up in the spam whereas the receipt will end up in your inbox, and sometimes international email servers will block some of the emails as the license key can trigger false spam. We received your support ticket 12/28/2020 at 8:24am PST and we responded at 12/28/2020 8:37am PST and have not heard back from you. We have also sent you a direct email that we have on file and awaiting your response. If you still need assistance please respond to the email or contact us directly so that we can ensure you received the links. info@svgtools.co
Ordered Scal 5, a digital download,yesterday morning. Paid by Paypal who confirmed payment. Heard nothing from Svgtools, no acknowledgement, nothing. Checked order last night, still 'processing'. Checked lunchtime 'shipped'. Checked email - nothing. Sent message via contact which said it would send me an email. Yeh! email with link to Livechat Haha! Fat chance. Link page opens 'sorry no one available for livechat. My thoughts at this moment are I will never shop here again and I most certainly wouldn't recommend anyone to buy from here. I have NEVER bought a digital download which hasn't been almost instantaneous. I've always found you pay the money, the company releases the download. Rating is because I couldn't submit without it but reality my rating of this transaction is '0'
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